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Data Help Desk Playbook
Home
For Organizers
Step-by-Step Guide
Overview of planning
Detailed planning steps
What You'll Need
Location & Infrastructure
Physical & Digital Materials
Advertising & Promotion
People & Support
Organizing Team
Roles to fill
Recruiting volunteers
Recruiting data experts
Vetting volunteers
Onboarding staff
Supporting volunteers
Things to Consider
Types of users
Desk atmosphere
Survey forms
Funding & sponsorship
Giving acknowledgement
Docs & Templates
Docs for Volunteers
Email templates
Example media messages
One-pager topics
Scheduling
For Volunteers
What to Expect
Types of Questions
Interacting with Users
User interaction Overview
Communication Skills
Presentation Topics
Resources
List of Data Repositories
Questions From Users
Data & Software Resources
Data Help Desk Resources
Working With Data
Past Help Desks
GSA Connects 2025
FAQ
Contact
For Volunteers
Interacting with Users
Interacting with Users
add content
Table of contents
User interaction Overview
Communication Skills
Data Help Desk Playbook