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Data Help Desk Playbook
Home
For Organizers
Step-by-Step Guide
Overview of planning
Detailed planning steps
What You'll Need
Location & Infrastructure
Physical & Digital Materials
Advertising & Promotion
People & Support
Organizing Team
Roles to fill
Recruiting volunteers
Recruiting data experts
Vetting volunteers
Onboarding staff
Supporting volunteers
Things to Consider
Types of users
Desk atmosphere
Survey forms
Funding & sponsorship
Giving acknowledgement
Docs & Templates
Docs for Volunteers
Email templates
Example media messages
One-pager topics
Scheduling
For Volunteers
What to Expect
Types of Questions
Interacting with Users
User interaction Overview
Communication Skills
Presentation Topics
Resources
List of Data Repositories
Questions From Users
Data & Software Resources
Data Help Desk Resources
Working With Data
Past Help Desks
GSA Connects 2025
FAQ
Contact
Past Help Desks
Table of contents
GSA Connects 2025
Data Help Desk Playbook